Medland policies and procedures

As a courtesy we send an SMS reminder two weeks before your confirmed booking and again the 48hours prior to your appointment time.

Our SMS system only reads acknowledgements of the appointment reminder, and can’t read other responses so please call us if you have any questions about your appointment or would like to look at rescheduling options.

At Medland Dental we do endeavour to always book appointment times appropriate for the treatment and to meet your individual needs. However, sometimes things do happen that lead to our dentists running behind schedule. If your dentist, hygienist or oral health therapist is running behind, we will send you an SMS message or call to advise of the anticipated length of time of the delay. We understand that your time is important too, and do not wish to inconvenience you further.

Similarly, we respectfully request an on time arrival for your scheduled appointment. We understand that events can occur outside your control that may lead you to arrive late for a scheduled appointment. Please contact us should you anticipate not arriving on time and we can discuss options with you for the reduced appointment time. We never want to risk compromising the quality of your care, so these options may include, reducing the amount of treatment planned, or rebooking.

As our appointment schedule does get very busy, most of our patients like to pre-book their six-month active maintenance appointment (exam and professional clean) so as to secure their preferred appointment day and time. We will remind you of this appointment two weeks in advance.

We respectfully request that you provide 48 hours notice should you need to reschedule or cancel your appointment time. If less than 48 hours notice is provided, this may lead to forfeiture of any deposits in place to secure your appointment.

As a very busy practice the Dentists, Hygienists and Oral Health Therapists at Medland Dental are often booked quite heavily in advance, leading to limited appointment availability. We maintain a priority list should you have not been able to secure your preferred appointment, or should your appointment be booked further in advance than is ideal. You will be contacted via SMS or by phone should a suitable time become available.

Our Dentists, Hygienists and Oral Health Therapists will always provide you with written treatment details and estimates for treatment. Should you have any additional questions about your treatment once you get home please contact us and we will be happy to discuss.

We ask for a $75 deposit to secure your first appointment at Medland Dental. This deposit is credited to your account and deducted from your first invoice. We may also request a deposit to secure longer appointments.

Should you require treatment that involves laboratory work e.g. crowns, or night splints, we may request a deposit equal to one-third of your estimated treatment fee to secure your booking. Once again, this deposit is then credited to your account.