Frequently Asked Questions


frequently asked questions here at medland.

Below is a list of frequently asked questions to assist you with your dental health. If you have a question which is not listed below please contact our team and we will be more than happy to assist you.
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I'm scared of the dentist, how can you help me?

All of our staff are trained to be respectful of your feelings and concerns regarding your treatment. On your first appointment we’ll take the time to listen first and discuss previous treatment. So regardless of your previous dental experience we’ll make you feel at ease.

Do you have happy gas?

Yes. Our practice is dedicated to providing you with the most comfortable treatment solutions to suit you. ‘Happy gas’ or Nitrous Oxide will make you feel more relaxed and better able to enjoy our music.

Can I refer my family and friends?

Our patients are our greatest ambassadors. We welcome your referrals and like to know who recommended you in order to thank them personally.

Medland Dental has built a proud reputation of exceptional care of our patients for many years. Today, we’re one of the most progressive, most comprehensive dental practices in Brisbane. We’re also one of the friendliest and most welcoming.

In fact, many of our patients will tell you this is the best dental practice they’ve ever visited. The practice has grown over the years through the referral of friends and family of many of our delighted patients.

Can I get a lift home or to work?

Parking around our centre is usually easy but because we know some people feel more comfortable being driven, we offer a free courtesy car* service to take patients to work or home following their appointment.

*Please note Courtesy Car is available from 8.00am to 4.00pm within a 15-minute radius. Courtesy Car subject to availability and does not operate on Saturday or over the Christmas and New Year period.
Will I be comfortable during my appointment?

Patient comfort has always been a priority at Medland Dental. We look forward to caring for you with kindness, attention and dental excellence at all times. From the first contact, it’s obvious that Medland Dental is not your average dental practice. We offer music, happy gas and other options to make your visit comfortable.

Why are my teeth sensitive?

Sensitivity is a very common complaint. The idea of eating ice-cream or having a cold drink is enough to make many of us cringe. Commonly sensitivity results from a loss of enamel protection on teeth. This can occur due to a plethora of causes including intake of large amounts of acidic food and drinks such as carbonated soft drinks, cracked teeth, gum recession leaving the tooth root exposed, excessive brushing damaging the enamel – commonly around the gum margin of the tooth and, cavity development, to name but a few. The good news is that sensitivity can often be managed and does not have to be accepted as a normal part of life.

In some cases, sensitivity which lasts for a significant period of time after the initial stimulus has been removed can indicate more ominous underlying issues such as damage to the “nerve of the tooth”. The important thing to remember is that not all dental problems cause discomfort straight away and it is important to continue regular dental examinations to avoid problems, or manage them early.

What can I do about my bad breath?

The reasons for bad breath or halitosis are diverse and the first step towards improvement is determining the cause, which can be as simple as inadequate oral hygiene habits that can be altered by your oral health team to achieve optimal efficiency. Smoking is a very common underlying cause of bad breath. The components of cigarette smoke reduce our salivary flow, limiting the protection offered by our saliva and allowing for bacteria to flourish. Bacteria produce odorous gasses, and in large numbers this can lead to unpleasant tastes and smells in the mouth. More complex causes of bad breath can include gum disease or infections of the oro-nasal area. Individuals are often very self-conscious about halitosis, but advising your dentist of your concerns regarding bad breath could be the first step towards a healthier mouth.

My dentures are uncomfortable, what can I do?

Most denture wearers experience similar problems with their dentures particularly the lower denture. Loose ill fitting dentures that move around when eating, rub, fall down and are generally uncomfortable. This leads to frustration, embarrassment and anxiety due to a lack of confidence in their dentures.

Today we can offer a real alternative to these problems with the use of a very simple implant procedure to enable your dentures the stability they need to be truly functional. One of our dentists will be happy to discuss this treatment option with you and discuss the advantages of “snap-on” dentures.

Do you remove wisdom teeth?

Yes we do remove wisdom teeth. There is a big variation in the degree of difficulty associated with the removal of individual wisdom teeth, which can be determined by your dentist. In particular cases there may be an argument for referral to an oral surgeon for treatment either under local or general anaesthetic. When deemed suitable for removal by your dentist, the procedure is often simple and made as comfortable as possible with the use of adequate anaesthesia and relative analgesia or “happy gas” where required.

Why do I need to floss?

Despite diligent brushing and use of fluoridated toothpaste, the need for flossing cannot be overemphasised. Bacteria in plaque are protected within a protein film requiring dislodgement in order for our salivary enzymes and the components of toothpaste to be effective. Without regular flossing, plaque stuck between our teeth remain resistant since tooth brushing is ineffective at dislodging plaque within these areas due to the close proximity of our teeth to one another.

I grind my teeth, how can I stop this?

Also known as Bruxism, teeth grinding is a term used to describe the action of grinding and clenching teeth.

You could be grinding habitually whilst sleeping, or during the day due to anxiety or stress.

Grinding is an extremely common problem that could result in a number of serious problems if left untreated.

Grinding side effects:

  • Permanant damage of the structure and surface enamel of your teeth
  • Jaw pain known as TMJ pain
  • Headaches
  • Loose teeth
  • Gum sensitivity

It may be hard to tell if you are grinding, especially if it happens while you’re sleeping. However, if any of these symptoms apply to you, then you could have a grinding problem.

  • Teeth grinding or clenching, which may be loud enough to awaken your sleep partner
  • Teeth that are worn down, flattened, fractured or chipped
  • Worn tooth enamel, exposing deeper layers of tooth
  • Increased tooth sensitivity
  • Muscle tightness
  • Earache – because of severe jaw muscle contractions
  • Headache
  • Chronic facial pain

After an examination your dentist will often recommend a custom fabricated Occlusal splint.

Do you do implants?

Yes. Medlands has a history of over 20 years of successful implant placement. Most of our implants are placed at the practice using the latest in 3D imaging software to ensure the finest results.

Dental implant procedures can be used to replace a single tooth, several teeth, or to fabricate an implant-supported denture or bridge. Unlike a conventional crown or bridge, a dental implant replaces both the tooth and its root. It looks and feels natural, and it’s strong and durable.

The dental implant doesn’t rely on surrounding teeth for support, and no healthy tooth structure has to be lost in the process.

How will I benefit from your onsite laboratory?

Medland Dental is unique in having our own in house laboratory to provide our patients with the very best of service and quality. This is particularly important to our out of town patients and those who are time poor. Sometimes, due to an emergency such as a broken front tooth, the laboratory is required to act immediately to replace the tooth or fabricate a provisional appliance until the permanent replacement is made.

Our experienced technicians work in close co-operation with our dentists to achieve outstanding results. We can guarantee our clients that the Medland Dental does NOT outsource work to off shore laboratories and that all of the materials used to fabricate your restoration are fully T.G.A approved.

Why do I need to see a hygienist to have my teeth cleaned?

Our dental hygienists are university trained, registered health professionals who are experts in managing gum disease and preventing tooth wear and decay. They are an integral part of the Medland team – caring for you with specific treatments, advice and patient information.

Your Medland hygienist works with your dentist to tailor your preventive treatments. Treatments and procedures can include taking digital x-rays, fitting mouthguards, removing plaque and tartar, evaluating and treating gum disease, checking for soft tissue pathology, fluoride treatments, home care advice and oral health education, saliva assessment and whitening treatments.

Regular hygiene appointments can greatly reduce the need for future, complex dental treatments. Your appointment will be comfortable and enjoyable as you relax and listen to your favourite music. We look forward to looking after you and seeing you smile.

How long will my crown last?

With the recommend care and maintenance your crown will last many years. We recommend regular continuing care and good oral hygiene between visits. In some cases we will recommend a splint to further protect extensive crown work.

When should I start brushing my child's teeth?

As soon as teeth appear, a baby toothbrush with tap water should be used at night after the last feed. Children’s (low fluoride) toothpaste can be introduced at 18 months and brushing should increase to twice daily by 3 years of age. As their manual dexterity is still developing, children require assistance with brushing and flossing until about 8 years of age.

Do you see children?

Yes. We are happy to see children, in fact, many of our younger patients are now parents themselves and bring their children to see us as well. We see many family members who go back several generations. We firmly believe in building lasting relationships with our patients and their families. We’ve got a great team of dentists and staff to make coming to the dentist fun.

When should my child have their first dental visit?

We recommend you bring your child with you from an early age preferably within 6 months of the first tooth appearing. Initially, this can be done when attending your regular appointment. This way your child becomes accustomed to coming to the dentist and, when they’re old enough, have a ride in the chair and see pictures of their teeth on screen. Early dental visits are essential to preventing dental problems. Starting at an early age when no treatment is needed also helps to form good dental habits and reduce the risk of dental phobias developing.

What do I do in case of a dental emergency?

Dental emergencies should be addressed at the earliest possible convenience and are best managed by your dentist. Delaying treatment may not only make it more complex, but may also unnecessarily increase your discomfort. If your dental emergency occurs within office hours, contact us to ensure prompt management of your concern. For after hours emergency treatment, we provide an on-call service where we will endeavour to accomplish pain relief and provide advice. In extreme cases, especially severe facial swelling, management by a hospital emergency department may be required.

What do I do if my temporary crown comes off?

A temporary crown is a provisional cover that protects the underlying tooth structure from sensitivity while the permanent crown is being made. In addition to this the temporary crown keeps the relationship of the surrounding teeth in place so no tooth movement can occur.

To avoid any movement of the adjacent teeth or tissues we strongly recommend a lost temporary is replaced as soon as possible.

What do I do if my child knocks their tooth out?

Immediate management will optimise the rate of success in all dental trauma cases. Always attempt to retrieve the tooth if it has been knocked out completely. If emergency medical help is at hand ie. first aid at a sports carnival, consult them for help.

  • First determine whether it is an adult or baby tooth.
  • In the case of a baby tooth being knocked out, do not replace the tooth into the socket. Keep the tooth if you can find it and contact us for an emergency appointment, simply to ensure that it is in fact a baby tooth, the surrounding teeth remain sound and, the soft tissue damage is not severe.
  • In the case of a dislodged adult tooth. If the tooth can be retrieved and is not contaminated, replace the tooth in the socket as soon as possible – ensure you have it the right way round! If the tooth has been contaminated with debris, rinse for ten seconds under cool running water and replace the tooth in the socket. In either case contact us immediately for an emergency dental visit as soon as possible.
  • If the tooth can not be repositioned at the time of the accident. Keep the tooth stored in whole milk or alternatively tucked in the cheek of the patient, careful not to swallow the tooth, and contact us immediately for an emergency dental visit.

If the tooth is partially dislodged, and no longer in its normal position, contact us as soon as possible for an emergency dental appointment. Any delay in treatment will negatively affect the chances of success.

Do you have an after-hours service?

Our opening hours are as below. In addition to our regular opening hours we have an emergency service for our existing patients who may need to contact their dentist out of hours.

Monday 8:00am to 6:00pm
Tuesday 8:00am to 7:30pm
Wednesday 8:00am to 6:00pm
Thursday 8:00am to 6:00pm
Friday 8:00am to 5:30pm
Saturday 8:00am to 12:00pm

Are amalgam fillings bad for you?

There has been a lot of publicity regarding the health effects of amalgam fillings. The World Health Organisation and the International Dental Federation have jointly confirmed the safety of amalgam for dental treatment. Amalgam restorations are a viable long lasting option in certain cases where “white fillings” are not recommended. Replacement of amalgam restorations though not essential, may be indicated in cosmetic areas, due to recurrent decay, failure of the filling or the tooth. Click here to read more about amalgam fillings.

Is smoking really bad for my teeth?

Smoking is one of the worst things you can do to your mouth. It is the leading cause of oral cancer and it aggravates every oral health condition known to man. Smokers, for instance, have a much higher risk of periodontal disease. What’s more, it discolours your teeth and makes your breath smell.

Is the dental equipment cleaned after each appointment?

At Medland Dental we have a state-of-the-art sterilising department with a sterilising manager to oversee that best practices are strictly adhered to.

Our equipment is the most modern available and, in conjunction with a bar coded tracking system, we deliver the sterile instruments to each room in sealed individual packaging.

Do I really need x-rays? Aren’t they harmful?

Dental X-rays serve as an essential diagnostic tool, providing your dentist with information that otherwise would be impossible to ascertain. Due to advances in technology, dental X-rays deliver radiation at very low doses which is localised to the area of the dental film. Dental X-rays may be required at your first visit to our practice, if you present with an emergency dental complaint, or periodically to compare to baseline records. Several types of dental X-rays are available, all used for different purposes. Information obtainable from such films include an overview of the jaw and jaw joint, bone levels surrounding the teeth, areas of decay or infection and, location or presence of teeth.

Is teeth whitening safe?

Yes. When performed by a well trained dental professional, tooth whitening is a safe and easy cosmetic procedure. The degree of whitening achievable is dependant on each individual case, and mild, short term, post operative sensitivity occurs occasionally. However, when used appropriately in combination with remineralising agents suggested by your dentist or hygienist, results are optimised and sensitivity reduced.

Can I claim on Medicare for dental appointments?

Dental Examinations and Treatment undertaken on adults are not covered under Medicare at Medland Dental, or other private dentists. There are government dental centres throughout Brisbane but you must meet an eligibility criteria and there are often lengthy waiting times for appointments. You can, however, claim a portion of your dental expenses in your tax return if your net medical expenses are over approximately $2,000 for the financial year and you meet the eligibility criteria set out by the Australian Tax Office (ATO).

The Child Dental Benefits Schedule (CDBS) is a new Government funded dental benefits program for eligible children aged 2-17 years. Eligible children are provided with up to $1,000 in benefits for basic and preventive dental services. It replaces the Medicare Teen Dental Plan. Medland Dental is accepting new Child Dental Benefits Schedule patients and existing eligible Medland Patients will be transferred to the new scheme. Medland Dental will be providing both bulk billed and privately billed services under the Child Dental Benefits Schedule. Click here for more information.

Will there be a gap after I claim on my Health Fund?

Medland Dental is not contracted to a particular health insurance company, meaning there is usually a gap after claiming on your health fund. Our patients often ask us why we have chosen not to have a “preferred provider” relationship with private health insurance companies.

Being a preferred provider does not necessarily mean that the health insurance company is warranting that the dentist is providing the best possible individual treatment to each individual patient. Being a “preferred provider” means that a dental practice has entered into a financial agreement with a health insurance company. Being a “preferred provider” involves taking up a contract with a particular health insurance company, and working to a fee schedule determined by that insurance company.

Providing optimum patient care, individually tailored to each patient’s individual needs is Medland Dental’s first priority. While it may not universally be the case, the fee schedules determined by the health insurance companies may limit the time, care and services we are able to provide our patients, as well as pre-determine the quality of the materials which we use.

Medland Dental prides itself on unbiased and uncompromising service, individualised care and technical excellence so we choose not to be contracted to any of the health insurance companies. We do however have HICAPS facilities so that you can make instant claims to your health fund and only pay the difference at the time of your appointment.

Will I know how much my treatment is going to cost?

Yes. We will always give you an estimate of treatment costs and if possible several treatment options to suit financial and cosmetic preferences.

Can I get a list of prices?

Due to the nature of dentistry it is often difficult to advise our patients how much an appointment will cost before they have seen the dentist. When you come in for an examination appointment you will be given a written estimate outlining the costs of all recommended treatment. Our friendly Front Office Coordinators can assist you with any enquiries you may have.

Are you accepting Child Dental Benefits Schedule (CDBS) patients?

The Child Dental Benefits Schedule (CDBS) is a new Government funded dental benefits program for eligible children aged 2-17 years. Eligible children are provided with up to $1,000 in benefits for basic and preventive dental services. It replaces the Medicare Teen Dental Plan.

Medland Dental Centre will be accepting new Child Dental Benefits Schedule patients and existing eligible Medland Patients will be transferred to the new scheme. Medland Dental Centre will be providing both bulk billed and privately billed services under the Child Dental Benefits Schedule. Click here for more information.

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