Appointment Information

During COVID-19

What to expect when you visit

mandatory pre-appointment covid-19 screening

Since the start of the COVID-19 pandemic, dental practices in Australia have been working under different levels of restrictions. Dental practices in Queensland are currently operating under COVID Level 1 restrictions as mandated by our regulatory authorities.

This means that Medland Dental can provide our patients with the full range of treatments and services, provided that our patients meet the criteria for being “low risk” of having contracted/being exposed to COVID-19. This restriction is for the safety and security of all of our patients, our staff and the community.

We kindly ask you to call us to reschedule for a later date if you answer YES to any of the questions below:

  1.   If you are awaiting the results of a COVID-19 test OR have been asked to self-isolate or quarantine for any reason
  2.   If you have a fever (38 degrees or more) OR history of fever in the last 14 days OR feel unwell with cold or flu-like symptoms including but not limited to cough, shortness of breath, sore throat OR loss of taste or smell

what to expect on arrival at your appointment under COVID level 1 restrictions

On arrival at your appointment, there are a few things that you will notice under COVID Level 1 restrictions at Medland Dental:

Screening: On arrival, we will ask you to please wait outside until a member of our team undertakes a simple, non-contact temperature test, and confirm that there are no clinical or epidemiological criteria that may mean that you are at increased risk of COVID-19. Our entire team undertake the same tests on arrival every day, as do all visitors on entry to Medland Dental.

Social/Physical Distancing: In the public areas of the practice, we are ensuring social and physical distancing of individuals and family units. After screening, we will assist you to find a comfortable area to wait prior to your appointment. We ask for your understanding should we ask you to move location. To assist us in managing social distancing, we kindly ask you to attend alone or bring minimal accompanying persons with you to your appointment.

Additional Infection Control Precautions: Medland Dental has always and will continue to maintain the highest level of infection control procedures and environmental cleaning. As an Accredited Dental practice, we must meet the strict National Safety and Quality Health Service Standards, and for some time now, have chosen to exceed some of these standards, particularly regarding infection control. An additional infection control measure that is now in place for all of our patients is a 30 second pre-procedure mouth rinse. We ask you to please use the hand sanitiser provided on entry to Medland Dental, and on entry to and exit from your treatment room

Thank you for your understanding in ensuring we are providing a COVID-19 Safe Environment

what to expect every appointment

You can always expect exceptional patient care and comfort combined with professional, state-of-the-art dental services. These are all part of the Medland Difference™

Fear-free dentistry: Nitrous oxide and other aids (all complimentary) are available to help alleviate any anxiety you may have and ensure your dental treatment is a comfortable and pleasant experience.

iPads and movies: Stay entertained while you wait for your appointment or relax in the lounge afterwards.

iPods: Select from a wide choice of music to listen to during your dental appointment.

Private lounges with free Wi-Fi: If you need to conduct work whilst in the building or just need some peace and quiet, you can enjoy the comfort of our private lounges.

Children: We care for children of all ages and make sure they look forward to a trip to the dentist offering a gentle approach, fun experiences as well as toys, books, iPads and Netflix.

After hours appointments: We like to make life as easy as possible, that’s why we offer Tuesday evening and Saturday morning appointments (subject to availability) to accommodate your busy work and family schedules.

Courtesy car: Should you require transport home or to work after your appointment, our courtesy car is at your service.*

*Please note Courtesy Car is available from 8.00am to 4.00pm within a 15-minute radius. Courtesy Car subject to availability and does not operate on Saturday or over the Christmas and New Year period.

practice policies and procedures

Please familiarise yourself with the practice policies and procedures at Medland Dental

SMS appointment reminders: As a courtesy we send an SMS reminder two weeks before your confirmed booking and again the day prior to your appointment time. You need only respond to the first message.

Our SMS system only reads acknowledgements of the appointment reminder, and can’t read other responses so please call us if you have any questions about your appointment or would like to look at rescheduling options.

Running behind schedule: At Medland Dental we do endeavour to always book appointment times appropriate for the treatment and to meet your individual needs. However, sometimes things do happen that lead to our dentists running behind schedule. If your dentist is running behind, we will send you an SMS message or call to advise of the anticipated length of time of the delay. We understand that your time is important too, and do not wish to inconvenience you further.

Similarly, we respectfully request an on time arrival for your scheduled appointment. We understand that events can occur outside your control that may lead you to arrive late for a scheduled appointment. Please contact us should you anticipate not arriving on time and we can discuss options with you for the reduced appointment time. We never want to risk compromising the quality of your care, so these options may include, reducing the amount of treatment planned, or rebooking.

Priority list appointments: As a very busy practice the Dentists and Hygienists at Medland Dental are often booked quite heavily in advance, leading to limited appointment availability. We maintain a priority list should you have not been able to secure your preferred appointment, or should your appointment be booked further in advance than is ideal. You will be contacted via SMS or by phone should a suitable time become available.

Advance bookings: As our appointment schedule does get very busy, most of our patients like to pre-book their six-month active maintenance appointment (exam and professional clean) so as to secure their preferred appointment day and time. We will remind you of this appointment two weeks in advance.

Treatment estimates: Our Dentists and Hygienists will alway provide you with a written treatment details and estimates for treatment. Should you have any additional questions about your treatment once you get home please contact us and we will be happy to discuss, or login into our patient portal for further written information and videos.

Deposits: We ask for a $75 deposit to secure your first appointment at Medland Dental. This deposit is credited to your account and deducted from your first invoice.

Should you require treatment that involves laboratory work e.g. crowns, night splints, a deposit equal to one third of your estimated treatment fee is taken to secure your booking. Once again, this deposit to then credited to your account.

Cancellation policy: We respectfully request that you provide 48 hours notice should you need to reschedule or cancel your appointment time. If less than 48 hours notice is provided, this may lead to forfeiture of any deposits in place to secure your appointment.

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